Shipping Information
Postage providers
We work with the following carriers to process and deliver your orders successfully.
| Royal Mail * |
Domestic & International |
| Parcelforce * | Domestic & International |
| Collect+ |
International |
* Where possible Royal Mail and Parcelforce will pass the shipment to your local / regional postage provider when arriving in your country.
Postage tracking services
| Royal Mail |
Track & Trace |
| Parcelforce | Track & Trace |
| Collect+ |
Online Tracking |
If your trackiing code is not working please try again after 24 hours in the system.
Postage timescale
Our routine order processing times mean orders are dispatched 1pm (GMT / BST) on weekdays (excluding national, seasonal and bank holidays). Depending on the timescale and workload of your chosen postage method delivery time will vary. Typically we can assume the following:
| Royal Mail 2nd Class |
3-5 days |
| Royal Mail 1st Class | 1-3 days |
| Royal Mail Tracked 48 | within 2 days |
| Royal Mail Int'l Packet | 6-7 days |
| Royal Mail Int'l Standard | 6-7 days |
| Royal Mail Int'l Tracked | 5-7 days |
| Courier | 5-7 days |
These timescales do not represent busy holiday periods or times of overwhelming demand. Please refer to the postage providers website for an up to date calculation to determine if your parcel will arrive in time. We operate cut-off holiday dates to allow orders to arrive on time, these are updated and posted to our website / socials yearly.
Delayed or missing orders
Our providers always recommend 14 days after posting as a grace period before chasing up a missing or lost order. This should also allow for international backlog and customs delays.
Postage world zones
We base our postage calculations on Royal Mail's World Zone method. The zones we currently operate in are; United Kingdom (Domestic), Europe Zone 1, 2, 3 and World Zone 1, 2, 3. We reserve the right to cease operation in any zone we feel we cannot fulfil orders to.
For a full breakdown on where your country is placed according to this system please refer to the Royal Mail Country Guides.
Postage costs & weights
United Kingdom
| Royal Mail 2nd | Flat Rate | £2.99 |
| Royal Mail 1st | Flat Rate | £3.70 |
| Royal Mail Tracked | Flat Rate | £3.99 |
To fairly offer competitive postage rates to our international customers we offer a responsive postage system. This means the pricing fluctuates based on weight and service chosen. Your checkout page will display a selection of options tailored to the weight of your order. Below are examples.
Europe
| RM EUR Packet | Single Packet | £4.25 |
| RM EUR Standard | 0-2kg | £5.20 - £13.80 |
| RM EUR Tracked | 0-2kg | £8.25 - £16.35 |
International
| RM Int'l Packet | Single Packet | £5.95 |
| RM Int'l Standard | 0-2kg | £6.60 - £28.90 |
| RM Int'l Tracked | 0-2kg | £10.20 - £28.60 |