Shipping Information
• Postage providers
Working with Royal Mail* (Domestic & International), Parcelforce* (Domestic & International) and Collect+ (International).
*Passed to your local / regional postage provider when arriving in your country
• Postage tracking services
Royal Mail Track & Trace
Parcel Force Track & Trace
Collect+ Tracking
*If your tracking code is not working please try again after 24 hours
• Postage timescale
We dispatch orders before 1pm GMT / BST on weekdays (excluding bank, seasonal and national holidays). Depending on the timescale and workload of your chosen postage method delivery time will vary. Typically we can assume the following:
1-2 days - Royal Mail 1st Class (Domestic)
2-3 days - Royal Mail 2nd Class (Domestic)
2-3 days - Parcelforce Express (Domestic)
3-5 days - Royal Mail Euro Standard (International)
6-7 days - Royal Mail World Standard (International)
5-7 days - Collect+ (International)
These timescales do not represent busy holiday periods or times of overwhelming demand. Please refer to the postage providers website to determine if your parcel will arive in time. We operate cut-off holiday dates to allow orders to arrive on time, these can be found on our website yearly.
• Order delayed or missing
Our postage providers always reccomend 14 days after posting as a wait time before chasing up a missing or lost order. This will allow for international delays also. Overseas shipping (outside EU) can be 14 days if delayed.
• Postage World Zones
We base our postage calculations on world zones provided by your postage methods. The zones we operate in are; United Kingdom (domestic zone), Europe, World Zone 1 and World Zone 2
• Countries in zones
Domestic zone:
| United Kingdom |
Europe zone:
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar (EU) | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Uzbekistan |
| Croatia (EU) | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | |
| Czech Republic (EU) | Kosovo | Romania (EU) |
|
World Zone 1:
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
| Australia | Belau | British Indian Ocean Territory | Christmas Island (Indian Ocean) |
| Christmas Island (Pacific Ocean) | Cocos Islands | Cook Island | Coral Sea Island |
| Fiji | French Polynesia | French South Antarctic Territory | Keeling |
| Kiribati | Macao | Nauru Island | New Caledonia |
| New Zealand | New Zealand Antarctic Territory | Niue Island | Norfolk Island |
| Norwegian Antarctic Territory | Papua New Guinea | People's Democratic Republic of Laos | Pitcairn Island |
| Republic of Singapore | Solomon Islands | Tahiti | Tokelau Islands |
| Tonga | Tuvalu | US Samoa | Western Samoa |
• Pricing in weight per zone
